We're busy making Jaunt even more marrrvellous and can't get you on the road right now. 

All Jaunt policies are comprehensive. Marvellous.

The amount of excess varies – but will be confirmed before you buy your insurance. The amount will also be shown on the insurance certificate. Also, there isn’t a separate excess for glass claims. The excess is the first part of any claim you must pay.

Legally, we have 7 days to place a policy on the MID (Motor Insurance Database). However, at Jaunt we complete daily updates and aim to have your policy on the MID within 12 hours. You can drive the vehicle legally between the dates and times shown on the certificate of insurance issued to you.

Easy, just email us at support@jauntinsurance.co.uk to cancel and don’t forget to include your policy reference number. If your insurance hasn’t started yet, you’ll get a full refund. You are entitled to cancel your policy at any time. Provided there have been no claims or incidents likely to give rise to a claim you will be entitled to a refund of the unused premium. If you cancel the policy before cover has commenced, you will be entitled to a full refund of the premium. If you choose to cancel this policy after cover has commenced, we will recalculate your insurance premium based upon the date your policy commenced until the date your policy cancelled and will refund you the difference between the recalculated insurance premium and the insurance premium you have already paid. Please note the cost of a short term policy will be proportionally greater than a longer term policy and therefore you may receive a smaller refund than expected. Cover for days or part days already commenced will not be refundable.

We're busy making Jaunt even more marrrvellous and can't get you on the road right now. 

We're busy making Jaunt even more marrrvellous and can't get you on the road right now. 

Once you’ve received your certificate, sent by email within 30 minutes – this is your proof of insurance. The date and time your insurance starts will be on the certificate. You are insured to drive from then. You don’t need to do anything else.

We can insure you for up to 30 days. If you need longer cover, you can take out a new policy at the end of the 30 days. The shortest time we can insure you for is one hour. Our policies are only for consecutive days of cover.

Oh-no! If you’re having trouble, it could be because some of the information isn’t recognised. Make sure you check your details including your email address, occupation and, if entered, licence number.

If you still need help, email us at support@jauntinsurance.co.uk. Please include the exact on-screen message you are seeing to allow us to respond more efficiently.

We only accept full UK driving licences (issued in England, Wales or Scotland) that have been valid for at least 6 months, or 3 months if you’re over 25.

If you’ve not been able to get insurance from us this time, it could be for several reasons. Our underwriters use various criteria, including age, where you live, the type of vehicle, how old it is and what type of license you have in providing a quote. This means we can’t always cover everyone.

No worries, there are several common reasons for declining a payment. Please try again as it may be caused by a lost internet connection. Otherwise we suggest these options:

• try a different internet browser
• try a different device
• try a different payment method
• try paying through PayPal. You don't need a PayPal account to do this. Select 'pay as guest' with a credit or debit card on the PayPal website
• contact the cardholder’s bank to make sure there is no block on the transaction

Your details get checked against those on the licence. Please make sure the driver’s name and date of birth have been entered exactly as shown on the licence, and that the driving licence number you are entering is only 16 characters long. If your licence was issued in Northern Ireland or Isle of Man, please select this as your country of issue and not UK.

If you’re not using a UK issued driving licence, we’ll need a passport number to validate it. We can only validate licences issued by DVLA Swansea. We cannot accept ID cards.

You can email us at support@jauntinsurance.co.uk. Our opening hours are Monday to Thursday 9am–5pm and Friday 9am–4pm.

We’re sorry it’s come to this! Please email complaints@jauntinsurance.co.uk with full details. Please include the policy details if applicable.

Our insurance can’t be used on vehicles that have been seized, impounded or taken by the police.

We can insure hired motorhomes but no other hired or rented vehicles.

Unfortunately, we can’t insure cars that are being exported or imported or have been imported previously. The vehicles must be manufactured for the UK (right-hand drive) and be UK registered.

We can only insure vehicles with a maximum of 8 seats (including the driver’s).

Cars and vans: 3.5 tonnes. Motorhomes: 5 tonnes.

You don’t need to be the registered keeper, providing you have the owner’s permission!

You must be aged between 18-75. You must also hold a full, valid UK driving licence (issued in England, Wales or Scotland) and have done so for at least 6 months, or 3 months if you’re over 25.

You also need to have a current permanent UK address. Please note, you may be asked to provide proof of residence in the event of a claim.

You must be aged between 18-75. You must also hold a full, valid UK driving licence (issued in England, Wales or Scotland) and have done so for at least 6 months, or 3 months if you’re over 25.

You also need to have a current permanent UK address. Please note, you may be asked to provide proof of residence in the event of a claim.

Yes, this insurance is completely separate to any insurance already on the vehicle. It does not affect the annual policy already on the vehicle.

Yes, but the only modifications we can accept are LPG conversions, disabled access and fitted tow bars.

Please see our criteria here. 

Oh-no! If you need to report an accident or make a claim, please call 08000 156 166.

Yes – we aim to update the Motor Insurance Database every 24 hours for online tax applications. If you want to tax your car at the Post Office, please check with them beforehand that they will accept road tax applications for Jaunt short-term insurance.

Yes, we can insure cars for their MOT as long as there is a current valid MOT certificate.

Yes – you can tow or pull another car with our insurance. The car that’s pulling is comprehensively insured, but the car being pulled will only have third-party insurance.

Yes. Our insurance includes third-party cover for a trip to countries within the EU, the EEA and Switzerland automatically – as long as the car is in the UK when the insurance starts and finishes.

We can’t provide insurance to you in a country outside of the EU, EEA and Switzerland. Please click here to confirm which countries are in the EU and EEA.

You may also need an International Driving Permit. More information on how to obtain an International Driving Permit can be obtained from here.

A list of EEA countries is available here.

Countries in the EU and EEA

The European Union (EU) is an economic and political union of 28 countries. It operates an internal (or single) market which allows free movement of goods, capital, services and people between member states.

 

EU countries are:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

The European Economic Area (EEA)

The EEA includes EU countries and also Iceland, Liechtenstein and Norway. It allows them to be part of the EU’s single market.

Switzerland is neither an EU nor EEA member but is part of the single market - this means Swiss nationals have the same rights to live and work in the UK as other EEA nationals.

UK law requires your motor insurance to include third party cover when driving in the European Union.

Your Jaunt policy will provide third party cover, if you plan to drive your vehicle in the EU, EEA or Switzerland.

You may also need an International Driving Permit. More information on how to obtain an International Driving Permit can be obtained from here.

The Association of British Insurers (ABI) has issued a helpful document which addresses further questions on insurance requirements when driving abroad. Visit here for more information.

We continue to monitor political developments and what impact they have on our customers. We will update our website with further information and/or actions you may need to take that are relevant to your policies as soon as Brexit, and what it means for your insurance, becomes clear.